ALEX AND TRAHANAS return and exchange policy is only applicable to products
that has been purchased directly through alexandtrahanas.com e-store or at our pop-up store.
GARMENTS AND SHOES
ALEX AND TRAHANAS gladly accepts returns of full price linen garments within 14 days of the order being received for change of mind purchases. For items purchased with a discount, we offer exchanges or a store credit note.
Please contact firstname.lastname@example.org via email quoting your order number and contact information outlining the reason for your return.
Your item will be approved for return / refund or exchange via initial email
communication after it has been received and inspected.
Please refer to our return guidelines below:
- All items must be returned in a saleable condition.
- All items must be unwashed, un dry-cleaned, unused, unworn,
unaltered without make-up marks and all swing tags and garments tags attached.
- All items must be returned to ALEX AND TRAHANAS head office within 14 days of receipt.
Please note: ALEX AND TRAHANAS is not liable for the loss or damage of garments in return transit. Please use a traceable delivery method and keep record of your tracking number.
RETURNS / EXCHANGES FOR SALE GARMENTS
Returns will not be accepted in conjunction with discount offers. A store credit will be issued for the value of the discounted item and does not include shipping. Exchanges within 7 days of the order being received will be accepted subject to stock availability. Please notify us immediately at email@example.com.
Our garments are locally made in Australia, we adhere to a very diligent
method of production. If you believe that your item is faulty or damaged
please contact firstname.lastname@example.org immediately,
supplying an image of your faulty product along with your order number.
All ALEX AND TRAHANAS garments have specific care instructions. These can be found on the care label on the garments inner seam.
If you have any questions with regards to the care and upkeep of your linen piece please contact email@example.com.
CERAMICS AND NAPKINS
Please choose carefully as we do not offer refunds on ceramic purchases if you change your mind. Exchanges are possible only if brought into store within 14 days from purchase date. A credit voucher will be issued valid for one year, that can be used at both our online and physical stores. We do not offer exchanges or returns via return post due to the high level of breakages.
PLEASE NOTE - ALL PRODUCTS
Please notify ALEX AND TRAHANAS head office before directly returning the item
to confirm the method of return. Please note that if an item is returned
without prior notification the exchange / refund / credit note will only be
accepted at the discretion of ALEX AND TRAHANAS.
The cost of the return is your responsibility and needs to be sent back
using a trackable method of shipping.
The cost of shipping in non-refundable.
You are responsible for safely packaging the item for return shipment.
All items returned are thoroughly checked by ALEX AND TRAHANAS.
If the item is deemed to be damaged, worn or altered the return will be denied.
ALEX AND TRAHANAS reserves the right to cancel any items returned or exchanged if they do not meet our outlined guideline and policies.
All exchanges are subject to product availability.
We do not offer a refund on sale items.
The decision of a full refund in any such circumstance is that of
ALEX AND TRAHANAS.