AFTERPAY

ALEX AND TRAHANAS is pleased to offer Afterpay as an online payment method.
Afterpay offers customers interest-free payment plans for your purchases in four equal fortnightly instalments.

To make a purchase using Afterpay, all you need is:

 An Australian credit card or debit card
An Australian residential address
To be aged over 18.
 
The process to use Afterpay is very simple:
Add items to your shopping bag and proceed to the checkout as normal
Select Afterpay as your payment method - you will be redirected to the Afterpay website
Register for Afterpay or login to your Afterpay account
Enter or verify your payment details and confirm your order

Please note: The funds for the first payment must be available on your nominated card at the time of checkout.

For further information, please review the Afterpay terms and conditions.

How do I return an item purchased with Afterpay?
You can return your Afterpay purchase if you are unhappy for any reason. We will gladly accept the return of the merchandise within 7 days of your receipt of the order. Returned merchandise should be unworn, unused and in its original condition including tags. Customers will be responsible for shipping and handling charges for any returns. For more information you can find more information within our Returns Policy.

What if I can’t pay an instalment?
If you fail to make a payment, you will be charged a $10 late payment fee by Afterpay with a further $7 late payment fee added seven days later if the payment is still unpaid. For further information, please review the Afterpay terms and conditions.

What cards does Afterpay accept?
Afterpay currently accepts Mastercard and Visa credit and debit cards issued in Australia. Unfortunately, Afterpay does not accept any prepaid cards or foreign debit/credit cards.

When will my first payment be charged?
All new Afterpay customers are required to make their first payment at the time of purchase. You will no longer be considered a ‘new’ customer once you have fully paid off your first order and 6 weeks have passed since you placed that order. For online orders under $500 placed thereafter, your first payment will only be deducted 2 weeks after your purchase and your last payment deducted 8 weeks after purchase. For all orders over $500, your first payment will always be deducted at the time of purchase.

When will I get my order?
Afterpay is simply a payment method, so processing and dispatch of your order is no different to any other order placed with us. You can visit our shipping page for more information on order processing and dispatch timeframes.

Who do I contact if I have questions about Afterpay?
If you have any queries about Afterpay, including payments, declined orders or your Afterpay account, you should email info@afterpay.com.au.

For more information about Afterpay, visit the FAQs on the Afterpay website.

Is there a minimum order value for Afterpay?
Afterpay can be used for orders over $20.